Frequently Asked Questions

Have questions? You’re not alone. We’ve gathered answers to some of the most common questions to help you feel informed, comfortable, and confident before your visit.

General Care & Appointments

Yes. We welcome new patients and often offer same-day or next-day appointments, depending on availability and service type

Yes. Many services—including follow-ups, medication management, and chronic care—are available via secure telehealth when appropriate.

Insurance is not required. We offer transparent self-pay options and will review costs with you before services are provided.

Yes. All care is provided in a private, respectful, and stigma-free environment in full compliance with HIPAA privacy standards.

Sexual Health & HIV Care

  • PrEP is a daily medication taken before potential exposure to significantly reduce the risk of HIV.

  • PEP is an emergency medication taken after a possible exposure and must be started within 72 hours.

Patients on PrEP typically complete labs every 3 months, including HIV testing and kidney function monitoring, to ensure safe and effective use.

Many results return within a few days. We will notify you promptly and provide clear next steps if treatment is needed.

Yes. We provide treatment following CDC guidelines, partner therapy when appropriate, and education to prevent reinfection.

Reproductive, Women’s & Men’s Health

Yes. We offer routine Pap smears, cervical cancer screening, and a full range of birth control options with personalized counseling.

Yes. We evaluate underlying causes of ED and offer FDA-approved medications when appropriate, along with lifestyle and preventive health guidance.

Absolutely. Sexual wellness discussions are handled discreetly and respectfully in a safe, supportive environment.

Hormone & Metabolic Health

When properly prescribed and monitored, HRT is considered safe and effective for many patients. Treatment is evidence-based, personalized, and closely monitored.

Symptoms may include fatigue, weight changes, mood shifts, sleep disturbances, low libido, or brain fog. We use a combination of labs and clinical assessment to determine if hormone therapy is appropriate.

Yes. We provide hormone evaluation and treatment for both women and men based on individual needs and goals.

Medical Weight Loss

When appropriate, FDA-approved weight loss medications may be included as part of a comprehensive treatment plan.

Yes. Weight loss plans often include nutrition counseling, lifestyle modification, and behavioral support.

Our focus is on sustainable, medically supervised weight loss that supports long-term health. After assessment, we will prescribe a program that is specific to your needs, goals.

Addiction Medicine & Recovery

MAT uses medications like buprenorphine—combined with monitoring and support—to help manage opioid use disorder safely and effectively.

Same-day or next-day evaluations are often available, depending on clinical need and eligibility.

Yes. Addiction treatment is provided with strict confidentiality and compassionate, stigma-free care.

Yes. We provide evaluation and modern antiviral treatment with cure rates exceeding 95%, along with monitoring and follow-up confirmation of cure.

Primary Care & Chronic Wellness

Yes. We support conditions such as high blood pressure, diabetes screening, thyroid issues, fatigue, and other ongoing health concerns.

For many patients, yes. We offer comprehensive primary care services and ongoing wellness support.

Payments & Policies

We accept common forms of payment and will review fees clearly before services are rendered. Payments are processed via the secure Tebra Patient Portal.